What is an AVC ID?

AVC ID (Access Virtual Circuit Identifier), which is a unique 15-character code (e.g., AVC123456789000) that identifies your specific NBN connection.

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Switching providers: As of April 2025, providing your AVC ID is required when transferring your NBN service to another provider. This ensures accurate and secure transfers. Compare Broadband+6Vodafone Australia+6TPG Support+6
Troubleshooting: It helps your provider and NBN Co identify your connection for resolving issues.NBN Co+3WhistleOut+3belong.com.au+3
Managing multiple connections: In buildings with multiple NBN connections, the AVC ID distinguishes between them. Vodafone Australia+10Swoop+10belong.com.au+10

You can locate your AVC ID through:

Your provider's invoice or bill: Look for a section labeled "Access Service ID (AVC ID)."Aussie Broadband+6Compare Broadband+6Vodafone Australia+6
Online account portal or app: Log in to your provider's portal to find the AVC ID listed under your service details.NBN Co+12Swoop+12Maxo Telecommunications+12
Customer support: Contact your provider directly via phone or web chat to request your AVC ID.Swoop+4Compare Broadband+4Vodafone Australia+4

For example, if you're with TPG, your AVC ID is listed on your invoice under the description section.