Please visit this link for the folloing content:
https://support.box.com/hc/en-us/sections/21356568995091
How to submit a ticket
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https://support.box.com/hc/en-us/community/posts/5497482443539-How-to-Submit-a-ticket
Please be advised that the option to submit a ticket is available to any paying Box account. If you have a Personal Free account, you can post your question in this forum and the community will assist you.
To see the available support channels base on your type of subscription,
please make sure you are logged in to your paid account and
click on the 'Support' > 'Contact Support' options just above this page.
Thanks for reaching out and let us know how else we can help!
